Business Solar RebateLicenses & Regulatory Information
This page explains, in general terms, who operates Business Solar Rebate, the framework the service works within, where it is and is not offered, and how to obtain our corporate and compliance documentation.
- Documents available on request
- Defined jurisdiction policy
- Written compliance procedures
On this page
- Operating entity
- Requesting documents
- What this is not
- Regulatory framework
- Jurisdictions
- Regulatory contact
- Notes on this page
Which legal entity operates the service
Business Solar Rebate is an operating name of the organization that owns and manages this website and the related user platform.
The operating company is the entity you contract with when you accept our Terms of Use and establish an account. The entity's official legal designation, organizational structure, enrollment information and the parent organization it is part of are detailed in the client agreement provided upon account setup, and can be obtained upon request using the contact methods outlined in the "Obtaining documents" portion further down.
As corporate arrangements, enrollment information and operational frameworks may be subject to modification, we intentionally refrain from listing them as permanent language in promotional content. The client agreement and information package supplied at account creation represent the definitive documentation; if this page conflicts with those materials, the materials take precedence.
Group companies and service providers
Certain functions - technology hosting, payment processing, market data, customer identification tools - are carried out by specialist third-party providers under written agreements. The categories of provider we use, and the way your personal data is handled by them, are described in our Privacy Policy. We do not publish provider names on this page.
How to obtain corporate and compliance information
Clients, prospective clients and professional counterparties may request our corporate and compliance documentation. We provide it on request rather than publishing it openly.
What can be requested
- Confirmation of the operating entity and its corporate particulars.
- The present client agreement and the fee structure relevant to your specific account.
- An overview of our financial crime compliance and identity verification protocols.
- The complaints-handling procedure and escalation route.
- Privacy-related information covering your personal details.
How to make the request
- 01
Write to us
Use the contact route on our contact page. Put "Regulatory documentation request" in the subject line.
- 02
Identify yourself
State whether you are an existing client (and give the email address on the account) or a prospective client, and which documents you need.
- 03
Receive the pack
Requests are answered within the timeframe stated when your request is acknowledged. Some documents may be provided in extract form where they contain confidential internal detail.
Documents are sent to the verified contact details on file. We cannot send account-specific documentation to a third party without your written authorisation.
What Business Solar Rebate is not
Being clear about what we do not do is as important as describing what we do.
Capital is at risk. The value of investments can fall as well as rise and you may receive back less than you put in. Please read the Risk Disclosure before you decide to use the service.
The regulatory framework we work within
We describe here the type of obligations that govern the service, rather than naming authorities or quoting reference numbers, which belong in the formal documentation.
- 01
Client identification
Every account is verified before funding, trading or withdrawal, in line with the KYC and AML controls described on our KYC & AML page.
- 02
Financial-crime prevention
Compliance screening and financial crime detection, continuous account activity assessment, internal reporting mechanisms and document storage in accordance with governing legal requirements.
- 03
Handling of client money
Client funds are kept distinct from the company's own capital, and refunds are disbursed back to a confirmed account held in the client's own name.
- 04
Fair and clear communication
Costs, spreads and any applicable fees are published in your account and on our pricing page. We do not promise specific returns, and all promotional material carries a risk warning.
- 05
Data protection
Personal data is processed on a defined lawful basis, retained only as long as necessary, and protected by access controls and encryption in transit and at rest.
- 06
Complaints handling
A written internal complaints procedure with acknowledgement, investigation and a substantive reply within the timeframe stated when your complaint is logged.
Where a jurisdiction imposes stricter local requirements than those above, the stricter requirement applies to clients resident there.
Jurisdictions served and excluded
The platform is made accessible only in regions where we are authorized to operate. Eligibility is determined during account registration based on your location of residence, and eligibility status may shift over time.
Where the service is offered
Accounts may be registered by persons residing in nations identified as available in the signup mechanism for your account. Where your nation is shown in this listing and you successfully complete verification, you may continue. If your nation is not listed, access to the service is not permitted.
Where the service is not offered
- Countries and territories subject to applicable international sanctions or embargoes.
- Jurisdictions where offering this type of service to retail clients requires a local authorisation we do not hold.
- Geographic areas flagged as presenting elevated risk for unlawful financial activities under relevant rules.
- Any geographic region we have opted to restrict based on proprietary compliance assessments.
No solicitation
This website makes no offer to, and is not designed for use by, any individual in a territory where offering or providing such service would be unlawful. Using this site from a restricted territory does not grant entitlement to access the service. Should you relocate to a restricted territory while an account holder, you must notify us - account access may be limited or terminated and any money returned to you.
Regulatory and compliance questions
Queries regarding our licensed status, our risk-management framework, or any matter you wish brought to management should be routed to the compliance contact rather than standard customer service.
How do I raise a compliance question?
Send it through the contact page and note it as "Compliance". Provide the registered email for your account if one exists, and summarize your inquiry concisely.
How do I make a formal complaint?
Use the same route and mark the message "Complaint". You will receive an acknowledgement, a reference and an indication of the timeframe for a substantive reply. If the outcome does not resolve the matter, the reply will explain the further escalation options available to you.
How can I flag illicit conduct or fraudulent use of our name?
Access the fraud reporting portal. Fraudulent impersonation of Business Solar Rebate through communication, promotional material or fraudulent replicas should be submitted there to enable rapid intervention.
Are institutional or press enquiries handled here?
Certainly - forward them via the contact form with a specific heading and they will be directed to the appropriate division.
Notes on this page
- This page is informational. It does not form part of any contract and does not replace the client agreement.
- Any amounts, limits or processing times mentioned across this site are indicative; the figures published in your account govern.
- This page's content undergoes routine evaluation; the version shown here represents the most up-to-date iteration.
- Read alongside the Terms of Use, the Risk Disclosure, the Privacy Policy and the KYC & AML Policy.
Need something in writing?
If you are carrying out due diligence on Business Solar Rebate, ask us directly. We would rather send you the actual documents than have you rely on a summary.
Request the compliance pack
Business information, client agreement, AML outline and dispute resolution process.
- Subject line: "Regulatory documentation request".
- Sent to the verified contact details on file.
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